I think this is the final instalment in my story “The Amazon Saga”. Ok, perhaps 10 paragraphs don’t a saga make and I guess the story line, in the end, isn’t all that interesting, since it’s basically all good. What makes the story though, in my humble (but learned!) opinion, is how ridiculously good Amazon is.
To recap: My Kindle kicked the metaphorical bucket on the 25th. I phone Amazon on the 28th to tell them. They shipped a replacement on the, wait for it, 28th.
I received the replacement today, the 31st. Not only did Amazon not give me any shit when I told them my Kindle was busted, they shipped me a brand new one, to the other side of the planet (literally) in less than three days, in between christmas and new years, for free and are paying for me to send back the old one. I, shit, you, not.
To say that the Kindle is a great product is an understatement. To say that the whole Kindle eBook distribution system is great is an understatement and to say that Amazon customer service is excellent, is an understatement.
I would challenge anybody to show me service like that anywhere else, but especially in this country and especially this time of year.
In the emails from Amazon, their tagline is: “We’re Building Earth’s Most Customer-Centric Company”. They are not, in fact, kidding.
As I said before, buy lots of Amazon stuff, I do. I am officially an Amazon fanboy.