Category: Service


I am an Amazon fanboy

I think this is the final instalment in my story “The Amazon Saga”. Ok, perhaps 10 paragraphs don’t a saga make and I guess the story line, in the end, isn’t all that interesting, since it’s basically all good. What makes the story though, in my humble (but learned!) opinion, is how ridiculously good Amazon is.

To recap: My Kindle kicked the metaphorical bucket on the 25th. I phone Amazon on the 28th to tell them. They shipped a replacement on the, wait for it, 28th.

I received the replacement today, the 31st. Not only did Amazon not give me any shit when I told them my Kindle was busted, they shipped me a brand new one, to the other side of the planet (literally) in less than three days, in between christmas and new years, for free and are paying for me to send back the old one. I, shit, you, not.

To say that the Kindle is a great product is an understatement. To say that the whole Kindle eBook distribution system is great is an understatement and to say that Amazon customer service is excellent, is an understatement.

I would challenge anybody to show me service like that anywhere else, but especially in this country and especially this time of year.

In the emails from Amazon, their tagline is: “We’re Building Earth’s Most Customer-Centric Company”. They are not, in fact, kidding.

As I said before, buy lots of Amazon stuff, I do. I am officially an Amazon fanboy.

W0rd up?

Check it out, a post for the sake of posting (I hear the gasps, the exclamations of “No!”).

Amazon, as it turns out, have possibly the best customer service I have ever experienced. I phoned them up, told them that my Kindle had died. The “customer service associate”, while not the friendliest lady I’ve ever spoken with, was very professional. Long story short, Amazon are sending me a new Kindle, it has already shipped. I shit you not.

The whole story took about 10 minutes, I got the confirmation emails within the next five minutes and not a day later I got the shipping email. They also sent me detailed instructions on how to send back the dead kindle. And they will pay for it. I shit, you, not.

At the risk of celebrating too early and praising Amazon for something they haven’t completed yet, I award them a Purple Llama. It’s like a Michelin Star only for General Awesomeness. Completely biased and very lax inspection standards. I also award RedBull a couple of Purple Llama’s.

Buy stuff from Amazon and also drink RedBull.

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